Whether it is about your account, payments, bonuses, or games — we are always here to help.
Choose the right category based on the type of issue you have
Registration, Login & Profile Management
Deposit Easily with bKash, Nagad & Rocket
Log in to Bijli Games with your mobile number and password, then go to your dashboard.
You'll find the "Deposit" option in the top menu or the Wallet section.
Choose your preferred payment method from bKash, Nagad, Rocket, or other available options.
The minimum deposit amount is ৳ 100. Enter the amount and confirm.
Approve the payment in your mobile banking app. Your balance will be updated immediately.
Withdraw Your Winnings Fast & Securely
Go to the Wallet section in your dashboard and click "Withdraw".
Enter your bKash/Nagad number. This must be your own account number.
The minimum withdrawal amount is ৳ 500. Enter the amount and click "Confirm".
Funds are typically credited to your mobile banking account within 1–5 minutes.
KYC verification must be completed before your first withdrawal. The name on your deposit and withdrawal accounts must match.
| Payment Methods | Deposit Processing Time | Withdrawal Processing Time | Minimum | Status |
|---|---|---|---|---|
| bKash | Instant | 1–5 minutes | ৳ 100 | Active |
| Nagad | Instant | 1–5 minutes | ৳ 100 | Active |
| Rocket (DBBL) | Instant | 5–15 minutes | ৳ 100 | Active |
| Upay | Instant | 5–30 Minutes | ৳ 200 | Active |
| Bank Transfer | 1–2 hours | 1–24 Hours | ৳ 1,000 | Verification required |
When you first get into online gaming or betting, a lot of questions come to mind — is it safe to send money? Will I actually receive my withdrawals? What if my account gets hacked? We understand these concerns. That is why the Bijli Games Help Center was built to give you straightforward, honest answers to every question you have.
Most online platforms in Bangladesh offer support only in English or Hindi, which many everyday users find difficult to understand. At Bijli Games, our support team communicates entirely in Bangla. Whether you speak with a Sylheti accent or write in Chittagonian, they'll understand you. Our goal is to break down language barriers and resolve your issues as quickly as possible.
Bijli Games offers multiple ways to get help. Live Chat is the fastest — an agent typically connects with you within 2 minutes. Email support gets you a response within 24 hours. The FAQ section of this Help Center already covers the most common questions, so you'll often find your answer here without needing to start a live chat.
Many players wonder how safe their information is on Bijli Games. We can say clearly: your personal details, banking information, and betting history are completely confidential. We never sell or share your data with third parties. All data is stored on encrypted servers and undergoes regular security audits. To learn more, visit our Privacy Policy Read more.
Bijli Games believes entertainment should always stay in control. If you feel that betting is affecting your daily life, visit our Help Center to set up Self-Exclusion or a betting limit. Our support team will assist you without any judgment. To learn more, visit our Responsible Gaming Visit the page.
Still not resolved? Get in touch with our team.